Last Revised on April 16, 2024

We respect and protect the privacy of visitors to our website Sweet Guinep, (the 'Website'), and our customers who use our software, tools and Websites offered on the Site www.sweetguinep.com (the 'Website'). This Privacy Policy ('Policy') explains how We collect and use visitors' and customers' information as part of our Site and our Website.

Information You Provide

In this Policy, 'personal information' means information or an information set that identifies or could be used by or on behalf of Sweet Guinep Limited ('Sweet Guinep', 'Us', 'Our' or 'We') to identify an individual, but not including encoded, anonymized, or publically-available data that has not been combined with non-public personal information.

When You register for the Website, We ask for information such as your name, company name and address, site name, phone number, e-mail address and credit card information. Sweet Guinep uses a third-party intermediary to manage credit card processing and by using this Website and the Website, you authorize us to share some of your personal information with this third-party intermediary strictly as part of the Website.

We may also share your personal information with its third-party vendors (such as our credit card processor) and hosting partners to provide the necessary hardware, software, networking, storage, and other Websites We use to operate the Website and maintain quality user experience. Although We and/or its agent or contractor own all rights to the software, code, databases, and other Website applications, You retain all rights to your personal information data. Our Website providers may not use your personal information for marketing purposes.

Cookies and Clear Gifs (a.k.a. web beacons)

A 'cookie' is a small software file stored temporarily (session cookie) or placed on your computer's hard drive (persistent cookie). The main purpose of a cookie is to allow a web server to identify a user's computer and web browser, and tailor web pages and/or login information to the user's preferences. Cookies help us promptly display the information You need and other information which We consider to be of interest to You. By gathering and remembering information about your website preferences through cookies, We can provide a better web and marketing experience. Cookies don't give us access to users' computers and the information we collect through cookies doesn't include personal information.

When You visit the Website We use 'session cookies' to allow us to uniquely identify your browser while You are logged in, and to process your online transactions. We also use 'persistent cookies' that only We can read and use, to identify You as Our customer and make it easier for You to log into the Website.

Essential cookies: Some of the cookies We use are critical to the functionality of our Site. They are used to keep a user logged into the Site and remember relevant information when the user returns to the Site and uses the Website.

Below We list the main cookies We may use and explain what each cookie does:

Session cookies: our main application uses session cookies to serve users using the Website:

Controlling cookies: you can accept or decline the use of cookies through a functionality built into your web browser. To learn more how to control cookie settings through your browser:

If You disable Your web browser's ability to accept cookies You still will be able to browse our Site, but might not be able to access or take advantage of the many Website features.

Log Files

As is true with most web sites, We gather certain information automatically and stores it in log files. This information includes internet protocol addresses as well as browser, internet Website provider, referring/exit pages, operating system, date/time stamp, and click stream data. Occasionally We may connect personal information to data gathered in our log files, as necessary to improve the Website to individual customers. Otherwise We mostly use this information with no connection to individual users, to analyze trends, administer the Site, or track usage of various features within the Site.

Links to Other Sites

Our Site contains links to other websites that are not owned or controlled by TO. Please be aware that We do not determine and We are not responsible for the privacy practices or content of such other sites. We encourage You to be aware when you leave our Site, and read the privacy statements of other websites linked to our Site. This Policy applies only to information collected by this Site.

Customer Testimonials/Comments/Reviews

From time to time, We post customer testimonials on the Site which may contain personal information. We do obtain the customers' consent to post their names along with their testimonials.

Information Sharing

Except as described in this Policy, We will not give, sell, rent or loan any personal information to any third party. We may disclose such information to respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Website, or as otherwise required by law. We may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site information to reputable third-party vendors, but these statistics will include no personal information.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Protection of Information

We maintain a business continuity plan as a contingency plan which identifies our business functions and assets (including personal data) which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.

In respect of detection and investigation of breaches where they occur, we have in place relevant controls which should alert us to a breach in security. We endeavour to investigate every breach of security.

Data Retention

We will retain personal information We process on behalf of our customers for as long as needed to provide Website to our customers, subject to our compliance with this Policy. We retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to the Privacy Policy

If We make any material changes to this Policy We will notify You by email or by posting a prominent notice on the Site prior to the change becoming effective. We encourage You to periodically review this page for the latest information on our privacy practices. Your continued use of the Site or Website constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if You do not accept the terms of this Policy, is to discontinue use of the Site and Website.

Business Transactions

We may assign or transfer this Policy, and your user account and related information and data, to any person or entity that acquires or is merged with Us.

If You have questions regarding this Policy or about the privacy practices of Sweet Guinep, please contact us by email at support@sweetguinep.com.